Digi service outage has been resolved

In its filings with Bursa Malaysia, Digi said its wholly owned subsidiary Digi Telecommunications Sdn Bhd (DTSB) had yesterday entered into a settlement deal with Telenor IT Asia Sdn Bhd (TITA) and Telenor Global Shared Services AS (GSS) to exit the MoU and service order for IT infrastructure services signed between the three parties on Nov 7, 2014, and Nov 25, 2016, respectively.

Digi's service is back online after being down for nearly three hours, drawing ire from customers around Malaysia.

The telco's customers across Malaysia began complaining on social media that they were facing service outages from around 8am. Digi said at 11am that its service was back online.

“Dear customers, some of you may have faced intermittent connection issues earlier this morning. Our technical teams have addressed and fixed the issue, and services have recovered," the telco said in a statement.

We are aware of the situation and please accept our apologies for the inconvenience caused. Our technical team is in the midst of rectifying the unplanned service interruption. For the continuous update, kindly follow this link https://t.co/l710YK5WfP— Digi (@digitelco) March 28, 2019

It advised customers still facing the service issue to either restart their device or toggle flight mode on and off.

"We continue to monitor all services, and will keep you updated on progress. We deeply apologise for any inconvenience faced, and thank you for your patience," it adds.

The service outage was sporadic with some customers reporting total service outage, while others faced minor to zero service issues.

Tweets on the issue began popping up at around 8am this morning, with users being understandably upset about the outage:

— JefriSuleiman® (@jefrisuleiman) March 28, 2019

— Ayesha (@hemingwentz) March 28, 2019

— Kemal (@_keemaL) March 28, 2019

U Mobile users had also faced a similar service outage on March 26.