Grab Malaysia to charge RM3 to RM5 cancellation fee, effective March 25

Grab is offering an exclusive GrabCar promotion available only in Klang Valley, Penang and Johor Bahru for the next four weekends.

Grab Malaysia will start charging a fee on passengers who cancel or who are late to their ride after a certain allowed amount of time starting from March 25. 

In an updated Passenger Cancellation Policy, Grab says passengers who cancel their rides five minutes after getting a driver, will be charged a fee ranging from RM3 to RM5. The exact amount depends on the type of vehicle or service that the passenger has ordered.