Unifi users have a new avenue for getting customer support and managing their account – the care@unifi app.
“Engage with us via Live Chat for any inquiries, service requests and complaints,” posted Telekom Malaysia Bhd on the app page.
The app also allows users to download their bills in PDF format, including past ones, and also make payment.
Users will need a login ID to use the app – if you don’t have one, you can register within the app or at unifi.com.my.
The app is available for both iOS and Android devices, with a rating of 4.5 stars on the Apple App Store and 4.1 stars on the Google Play store, as of press time.
The care@unifi app will also come in handy if you are looking to terminate your Unifi service, as TM’s updated policy requires users to give 30 days notice before cancelling their subscription.
The notice can also be sent to Unifi’s website, its official Facebook and Twitter accounts, or email at firstname.lastname@example.org.
After the 30 days, users will have to go to a TMpoint centre to complete the termination process.