Bots lend a helping hand

Sithasanan showing the company’s CAI technology which powers its bots, and how they ‘think’ before responding to questions posed to them. — Art Chen/The Star

Startup Hyperlabs is making chat bots that help lower the workload of their human counterparts.

Ever used a helpline and felt you were talking to a robot? You might not be wrong, as more and more services are starting to rely on them.