Uber’s hacking mess is another setback to a turnaround effort


  • TECH Premium
  • Thursday, 23 Nov 2017

A photo illustration shows the Uber app on a mobile telephone, as it is held up for a posed photograph, with London Taxis in the background, in London, Britain November 10, 2017. REUTERS/Simon Dawson

The appointment of Dara Khosrowshahi as head of Uber Technologies Inc this summer was supposed to mark the beginning of a new chapter. The company had been racing from one disaster to the next, leading to boycotts, lawsuits, criminal probes, an executive exodus and an investor-led mutiny against the co-founder. 

Somehow, the new chief executive officer keeps finding more horrors at every turn. The latest is a cyberattack Uber had been concealing since last year that exposed personal data on 57 million customers and drivers globally. The company, which said it had paid hackers US$100,000 (RM411,170) to delete the data and keep quiet, disclosed the incident in a statement to Bloomberg on Tuesday, following an investigation commissioned by the board. The chief security officer and one of his deputies were ousted for their actions following the hack. 

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