Bursa Malaysia adopts the Oracle RightNow Cloud Service

Bursa Malaysia, one of the largest exchange houses in Asia, has implemented the Oracle RightNow Cloud Service to improve its customer care and services as to record, track and escalate all inquiries and complaints that Bursa Malaysia’s customer care team receives.

Oracle Corporation claims that the move has helped Bursa Malaysia reduce a large volume of basic inquiries, improved its response time by 80%, slashed customer complaints by more than 70%, and cut staff costs by 40%.