The world is embracing digital technology at an ever-faster rate. Both senders and receivers are increasingly expecting to interact directly with the postal service through digital channels thanks to the boom of e-commerce that has grown exponentially into a crucial component of shopping without boundaries.
Global Internet availability paired with rapid digitisation of modern life has resulted in the steady increase of online transitions with global parcel volume expected to reach 256 billion parcels in 2027.
Growing in tandem are the risks of cyber threats - such as data breaches, malware attacks and phishing scams - as well as illegal trafficking and trade.
Thus, mails and parcels sent through postal services channels for illegal purposes have become a major concern.
To combat transportation of illegal and prohibited items, it is crucial to establish strategic partnerships among enforcement authorities and agencies to curb the incidence of these unlawful practices.
Robust cybersecurity enhancements need to be in place considering the increasing reliance on digital systems, such as, online transactions and sensitive customer data.
Furthermore, every industry player is required to give their highest priority to data protection in ensuring the integrity of operations and safeguarding against cyber threats and vulnerabilities to maintain consumer trust and to fortify smooth functioning of the industry.
Resonating with the theme of World Post Day (WPD) 2023, “Together for Trust: Collaborating for a Safe and Connected Future”, the Malaysian Communications and Multimedia Commission (MCMC) is facilitating Malaysia’s postal industry to win in the age of e-commerce by providing a safe and connected environment through its various forms of products and services.
The cultivation and preservation of trust over centuries of reliable service is not something that can be taken for granted. It requires constant effort and the culmination of unwavering commitment to excellence.
In addressing such concerns in the local context, MCMC oversees the development and growth of the postal services industry ecosystem and advocates the fostering of business-to-business connections.
The postal services industry takes on a pivotal role in enabling reliable, affordable and seamless cross-border delivery, orchestrated by the dedicated personnel within postal services offices and its network.
This pursuit does not relent to just operations but goes beyond the regulation business horizons, especially so, with the confluence of a myriad of technological innovation and digitalisation transformation.
The robustness of the current and future demands will catalyse the industry and is expected to grow and offer employment opportunities to approximately over 160,000 Malaysians in tandem with the growth expected in line with the government’s target of 30 parcels per capita by 2025.
This growth not only bolsters the nation’s economy but also underscores the industry’s potential to drive significant social and economic impact.
Though the proliferation of e-commerce caused a decline in traditional mail volumes, new opportunities are being created for the industry at the same time.
MCMC is leveraging on the existing postal network to enhance delivery of goods and services to consumers all over the world using a multitude of expertise in logistics and distribution, whilst helping businesses grow and prosper more efficiently.
Initiated by MCMC, the Pelan Accelerator Kurier Negara (PAKEJ) initiative, consisting of the 4Rs—reliability (quality of service), reach (seamless coverage), relevance (industry growth), and resilience (sustainability) is at the forefront of this transformation.
The establishment of PAKEJ, Rangkaian PAKEJ, which comprises a connected network of last mile fulfilment, directly benefits consumers and service providers through advancements in automated processes.
Backed by cohorts and ecosystem partners, the Rangkaian PAKEJ helps transform the way consumers send and receive their parcels providing a more secured and seamless delivery to consumers.
From a regulatory standpoint, MCMC will steadfastly continue to uphold its commitment to leading with exemplary policies, governance protocols and trust-building initiatives.
These collective endeavours strategically propel the industry towards a sustained journey in enhancing user experience, all the while facilitating seamless transitions into an ever more interconnected global landscape.
Devoted to upholding its rigorous regulatory surveillance of the postal services industry, MCMC also dedicates itself to fostering equitable conditions for all ecosystem participants to ensure a harmonious and competitive environment.
Protection and quality of services for consumers through the delivery of top tier services remain paramount objectives.
MCMC extends its thanks and acknowledges the importance of the frontliners and the postal services industry as a crucial driver of economic growth and excellence in the postal services landscape.
