Missing physicians at Hospital Serdang

I REFER to your news report “Govt hospital directors to be appraised by peers, subordinates, says Khairy” (Sept 22; online at https://bit.ly/3S9gow X). This is indeed a welcome and proactive move that is in line with the principles of the 360-degree performance appraisal system, which is very popular and widely accepted the world over and across multiple organisations, especially those that provide customer services.

When an employee receives feedback at the workplace from multiple people regarding his performance, he receives a complete picture of how effective he is at work and what needs to be done to develop himself personally and professionally.