Efficiency still prevails in some parts of Malaysia

FOR all the negative news about the political landscape, the devastation of the recent floods, and worries about Covid-19 and its latest variant, Omicron, it uplifts my spirits each time I encounter positive experiences in this country.

Yesterday, I received my booster shot at a medical centre in Mid Valley City, Kuala Lumpur, and witnessed efficiency at its zenith. The registration took less than 10 minutes, after which I went up one floor and waited only 30 minutes for the jab. I must say I was impressed by the dedication and commitment of the staff on duty to expedite the entire process and not keep most of the senior citizens waiting too long. Many staff members there were very accommodating in answering queries and assisting in many ways.

Even my previous two vaccinations at the World Trade Centre Kuala Lumpur in May and July 2021 was carried out in the most efficient manner and those who came got their jabs very quickly.

On a different note, one government agency that deserves compliments is the Public Complaints Bureau (PCB, bit.ly/gov_ complaints). On many occasions, all my complaints were acknowledged within a day and action taken very quickly. How I wish all other government agencies could emulate the PCB, which I consider the benchmark of efficiency in the civil service.

BENEDICT LOPEZ

Kuala Lumpur