Puzzling over Pos Malaysia's very slow service

On Sept 5, I posted two letters at the Lotus’s Post Office, (formerly known as Tesco) in Penang.

1. The first letter was to the wife of my good friend who passed away recently to convey my condolences and express my support and comfort at this difficult time to his widow.

She resides in UEP Subang Jaya, Petaling Jaya.

This letter was received on Sept 23 – 18 days later! It is ridiculous that it took such a long time to be delivered.

2. The second letter was sent to a 91-year old friend who had had a stroke, was hospitalised and discharged recently. The letter was written to cheer him up and provide support as he was living alone with a helper engaged for this period.

He too resides in Subang Jaya. This letter was also posted on the same day and at the same post office as the first letter.

To this date (Sept 28) – 23 days later – this letter has not been delivered yet! This is absurd and totally unacceptable.

I’m wondering whether a recalcitrant postman has discarded this letter together with the others in some remote area as had happened in the past.

I would appreciate an honest response from the postal authorities.



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