Ready for jab but app isn’t cooperating

A FEW days ago, I went to two different hospitals in an attempt to get my first dose of a Covid-19 vaccine. The hospitals were 6km apart and the whole exercise took me six hours.

I am 40 days shy of my 60th birthday but I wanted to try my luck at getting the vaccine after I heard about the walk-in facility for senior citizens.

My first appointment – for AstraZeneca – had been scheduled for June 7 at a mega vaccination centre. However, due to my history of severe allergy, the doctor there advised me against taking this vaccine. Subsequently, I received a notification on MySejaterah on June 8 assuring me that I would receive a new appointment within 30 days.

Since then, I have been checking the MySejahtera app on my phone more than 10 times a day, hoping to get notification of a new appointment.

I also wrote to the Helpdesk a few times but only received a computer-generated message. I even called the helpline and was put on hold for more than 20 minutes. When I finally managed to talk to someone there, I was just told to wait for the notification.

It was then that I decided to try my luck at the walk-in vaccination centres. At the first hospital, the public relations officer on duty told me there was only enough vaccines for the number of people scheduled for vaccination that day. I was greatly disappointed.

I heard that the second hospital, which is further away from my house, allowed walk-in vaccination for senior citizens.

In eager anticipation that I would finally get my first dose, I went there after a quick lunch – only to be disappointed again. This time, it was because of the MySejahtera app.

The lady who attended to me said she could not register me because, according to the system, my name was still listed with the former vaccination centre.

I would like to know why it is so difficult to get a new appointment after I was advised to reschedule the first one upon the advice of a doctor and it was not my choice. I do not know where else I can go to for help, and I feel like I am a victim of a failed system.


Petaling Jaya

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