Better public service ICT needed

SINCE the first movement control order period in March 2020, we’ve experienced, among other IT issues, the International Trade and Industry Ministry website crashing not once but several times; the spotty multimillion vaccine registration website where information sometimes goes missing; and so on.

From a citizen-user’s perspective, all this has made me question the government’s ICT (information and communications technology) capability. We are well into the digital age and even digital adoption laggards are being forced to learn digital skills to survive. Schools are online, businesses are online, meetings are online, yet I feel that Malaysia’s use of ICT in public service delivery is sadly below par.