I AM a shareholder of Pos Malaysia Bhd, hence I would like to highlight my views regarding the persistent woes of its customers over the late delivery of parcels by this service provider.
Just browse through Facebook and you can see the numerous complaints about its inefficiency.
Many Pos Malaysia CEOs have come and gone, but there seems to be no progress in tackling the problem despite its promise of transformation.
As an example, I sent four parcels at the same time on April 5. The tracking numbers are CD323073724MY, CD323073741MY, CD323073738MY and CD323073755MY. Three of the parcels are on their way, but the one with the tracking number CD323073724MY is still “quarantined” at the Batu Gajah Post Office for no reason whatsoever.
This is the third time I am experiencing such a delay. After complaining to Ask Pos, the problem was rectified for the first two delays.
But when I complained about this recent case to Ask Pos, I was told to wait for a month and lodge another complaint if the parcel was not delivered by then.
Unfortunately, no reply was given to my e-mail to Pos Malaysia headquarters requesting that it looks deeply into this matter and search for the parcel, coupled with an appeal for it to improve its services and thereby raise its image in the eyes of its customers.
If Pos Malaysia cannot meet our expectations, I suggest that it closes down Pos Laju and becomes an agent to other reputable courier companies, which can use its vast network of post offices and resources. These companies could then contribute part of their profits to Pos Malaysia.
The present staff manning the complaints section can be deployed to other important divisions within the organisation.
Batu Gajah, Perak