RECENTLY, I took Grab to visit my parents’ house in Petaling Jaya. The grey Volkswagen Vento that was my drive pulled up with a smart-looking driver in his late 40s at the wheel.
I was prepared to catch up with some emails during the ride but the driver kept making conversation. As a communication educator, I’ve learned to identify different characteristics of people based on how they speak, the topic of their conversation and the intonation they use.
