Recently, I observed that the benches near Gates 3, 4 and 5 have been removed.
Passengers have to stand near the gates while waiting to board their flight.
This is a great inconvenience to all, especially the physically-challenged, pregnant women, the elderly, and parents with young children.
We can’t sit further away in case we miss the boarding call so we have to stand around the gates.
While I may not have been to all the airports around the world, this is the first I’ve encountered with no seating besides boarding gates.
I hope the Senai International Airport authorities can replace the seats and deliver a more comfortable experience to all airport users.
DR SIOW ANG YEN
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