AS part of our new government’s institutional reforms or initiatives, strong consideration should be given to the appointment of ombudsmen for some government departments or functions. The existing Public Complaints Bureau needs to be upgraded or replaced by a comprehensive ombudsman system to better address public grievances against our government agencies.
The investigative work of the ombudsman (or people’s defender, according to the Oxford English Dictionary’s definition) should help to improve service delivery and reduce corruption or abuse.
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