THE Negri Sembilan State Health Department would like to refer to the letter “Let down by service at hospital” (The Star, Aug 4).
The health department would like to thank the writer for highlighting the issues. Investigations done on Aug 4 found that on the said day, there was a shortage of manpower in the blood taking room of Port Dickson Hospital that led to delay in attending to patients. However, the situation was subsequently rectified by the head of the unit who mobilised additional staff.
The management of Port Dickson Hospital constantly reminds all hospital staff to comply with the working ethics and dress code during office hours. Action can be taken on those who fail to comply with the stipulated rules and regulations.
With regard to the security services, the hospital management has issued a warning letter to the security company concerned and reminded it to provide professional and responsible service.
The department continuously strives to further improve the service delivery by conducting unscheduled visits by senior officials from the state health department and even from the ministerial level to all health facilities.
Initiatives such as “Mystery Shopper” visits are also conducted from time to time to inspect and ensure the quality of our services. We do take note of all complaints and feedback seriously as areas for improvements in our service delivery. We would also like to say thank you for the praises and good feedback from our customer. They not only serve to motivate our dedicated staff but also show that our clients are satisfied with our high quality yet very affordable and accessible health service.
DR ZAINUDIN MOHD ALI
Negri Sembilan State Health Director
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