THE writer of “Courtesy should be our second nature” (The Star, Nov 26), Qistina Zainudin, when visiting George Town recently, wondered why she had bothered to hold the door of a 7-Eleven outlet for a man with an arm in a sling who was busy with his phone and hence did not acknowledge her help with a nod or a word of “thanks”.
She opines that it doesn’t hurt anyone to say “Thank you” and manners should be second nature to everyone.
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