ON paper, it looks like Kuala Lumpur already has a well-connected network of public transport. In reality, using public transport in the city is inconvenient, slow and frustrating.
I am a motorist trying to make use of public transport when commuting into the city.
Since RapidKL was introduced, there has been vast improvement but more still needs to be done. Three main issues arise: connectivity, ticketing and the RapidKL buses.
Because the different networks started out with different operators, interchanges were poorly planned, especially between the LRT and KL Monorail. A seamless interchange between the different lines is needed.
Currently, both the LRT-KL Monorail interchanges at Bukit Nanas/Dang Wangi and KL Sentral require a commuter to walk out onto the street to catch the connecting train.
This is a hassle to elderly commuters and is near impossible for the disabled. A good interchange will not require passengers to walk out onto the street and buy tickets again.
Despite being integrated with RapidKL, one still needs to buy different tickets when changing between formerly Putra and Star lines.
At peak hours, buying a ticket can cost precious time while queuing, more so when many of the ticketing machines are not working, especially noticeable at the Masjid Jamek station.
The recent proposal to introduce a RM7 ticket that could be used for all RapidKL LRT and buses is a good start but that seems to exclude KL Monorail.
The biggest improvement is the buses; they are new and comfortable.
The single ticketing concept and routes that are planned with hubs may seem confusing at first but it will work in the long run once commuters become familiar with it.
However, the implementation is far from perfect. What started out with promises of buses at five-minute intervals have now become intervals of between 10 minutes and 20 minutes.
I once waited for a bus from Bukit Bintang to KLCC for almost 40 minutes!
For the bus system to work, the bus should not stop. It needs to move continuously, like the LRT.
At the various hubs currently, the driver seems to wait for the bus to fill up with commuters before driving away.
There is a need for a fixed departure schedule to be displayed at the various hubs.
Yap Seh Cheong, Kuala Lumpur.
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