RapidKL needs to iron out problems

I REFER to the letter by Moaz Yusuf (RapidKL on the move, The Star, Sept 26). I wonder whether the writer had taken the bus before writing his comments. I have. 

I tried taking bus 616 from Kerinchi back to Uptown PJ; the first time I waited for 35 minutes, the second, more than one hour from 4pm and it never came (the stated frequency was 15 minutes). I called the helpline and was told that there would be two buses that day, and “maybe” the delay was caused by traffic jam.