I WAS not surprised to read your report, “450,000 MyKads uncollected” (The Star, May 13).
On Feb 24, my family of three went to the National Registration Department in Kepong as early as 7am to apply for the new MyKads.
When we arrived, there was already a long queue and it took us almost half a day to complete the whole process.
Two months later, we received notices to collect our Mykads. We went to the NRD at about 7.45am but there was already a queue of about 100 people.
We headed straight for the entrance but were told by an officer to join the queue even after we had told him of our purpose.
This put us off and we went away as we had to rush to work and simply did not have the whole day to waste just to collect the new cards.
Why can’t the NRD have a separate fast lane counter meant only for collection of new cards instead of requiring everyone to join the same queue with the applicants?
If the NRD wishes to clear all those uncollected MyKads, it should think of ways to speed up the collection process.
We applied for leave to apply for new Mykads. Do we need to do so again just to collect our cards?
J. CHONG Kuala Lumpur
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