Digitalisation facilitates commerce and promotes trade. At the same time, the advancement of technology has led to a surge in online fraud cases. In Malaysia, online scams are frequently making headlines. Almost every few days, we see news reports about citizens falling victim to these scams. According to the Royal Malaysia Police (RMP), between 2020 and May 2022, the department received more than 48,000 reports of online scams.
In response to this, the Malaysian government, enforcement bodies, and industry players have come together to combat online scams. Among which, the National Anti-Financial Crime Centre (NFCC), police, Bank Negara Malaysia (BNM), Malaysian Communications and Multimedia Commission (MCMC), financial institutions as well as telecommunications players, have jointly established the National Scam Response Centre (NSRC).