PETALING JAYA: Several banks in Malaysia have reported disruptions to their email communications following a Microsoft outage, warning customers that responses to email enquiries may be delayed.
Maybank issued a statement reassuring its customers that its digital banking and other services remain operational, safe and secure.
Customers can continue to access banking services through its digital channels, ATMs, self-service terminals and branches, it said yesterday.
“Only email communications may experience delays at this time, so we encourage you to use the channels mentioned above,” the bank said in an announcement on its website.
RHB Malaysia also confirmed a temporary email disruption, saying customers may experience delays in receiving responses to their email enquiries.
CIMB similarly advised that email responses may be delayed due to the disruption affecting its communications system.
Customers seeking assistance can contact the bank’s customer service hotlines or their relationship managers, where applicable, it added.
Alliance Bank, AmBank, Bank Muamalat and Affin Bank have reported similar issues.
The disruption is part of a wider global Microsoft 365 outage that has affected Outlook and other services, including Teams, SharePoint, OneDrive, Copilot and related Microsoft 365 apps.
Microsoft has reportedly said the problems stemmed from “elevated infrastructure loads” and servers becoming unavailable, affecting users’ ability to access mailboxes and other services.
This global outage has affected Microsoft 365 services across 74 countries and territories, causing widespread disruptions to millions of users.
