KOTA KINABALU: Persistent technical glitches on the MyJPJ app have drawn sharp criticism, with calls growing for the Transport Ministry and Road Transport Department (JPJ) to fix the system immediately.
Former Tenom MP Datuk Raime Unggi raised concerns after widespread complaints of app crashes, sluggish response times, and failed online transactions, issues he experienced firsthand when trying to register.
Adding to the frustration, Raime revealed that hotline officers are instructing stranded users to resolve their app issues in person.
"Digitalisation is meant to simplify public services, not create more bureaucracy and inconvenience," Raime said in a statement on Friday (July 31). "Why push a digital service if the public is still forced to travel to physical counters?"
He highlighted that app failures disproportionately impact rural residents, who waste time and travel money visiting distant JPJ branches.
Demanding a full review of the platform, Raime urged JPJ to stabilise the application and train support staff to fix issues, warning that unresolved technical flaws undermine public faith in government tech initiatives.
