PETALING JAYA: Concerns over Employment Pass (EP) processing for technology talent are under review as the Digital Ministry moves to stabilise Malaysia’s Global Business Services (GBS) ecosystem.
In a statement yesterday, the ministry acknowledged industry feedback on recent revisions to EP application guidelines and processing timelines, noting their impact on the GBS sector.
It stressed that the sector remains a key pillar of the digital economy, driving investment inflows, high-value jobs and Malaysia’s position as a competitive regional digital hub.
The ministry said concerns are under “active and comprehensive review”.
“We are engaging closely with agencies, including the Malaysia Digital Economy Corporation (MDEC), as well as industry players, to better understand the challenges and identify immediate fixes and longer-term improvements,” the statement read.
It added that MDEC has stepped up efforts to manage a surge in applications, including scaling up resources to meet rising demand.
The ministry also said MDEC is engaging key groups such as GBS Malaysia, the Digital Global Business Services Council Malaysia under the National Tech Association of Malaysia, and the Contact Centre Association of Malaysia to keep stakeholders informed.
“The ministry and MDEC will continue to enhance inter-ministerial and cross-agency coordination, while implementing targeted process improvements to ensure smoother approvals.”
