PETALING JAYA: A total of 266 filings related to wedding package compensation have been recorded nationwide since 2024.
According to the Consumer Claims Tribunal Malaysia, 73 cases were recorded in 2024, a sharp increase to 170 in 2025, and 23 cases lodged as of Feb 11, this year.
The cases highlight growing consumer dissatisfaction and the need for stronger oversight of the wedding industry.
However, the tribunal does not provide any compensation on this.
“If there are disputes against a seller or service provider for goods purchased or services obtained for personal, domestic or household use, a complainant can file a claim seeking redress,” the tribunal said.
When an order for payment is issued by the tribunal, the party (either customer or vendor) directed must make payment in the amount and within the period stipulated in the order.
“We do not have jurisdiction to receive or investigate complaints. Its role is to accept the filing of claims, conduct hearings and issue awards after the hearing.
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“This process is subject to the evidence and documentation submitted by the consumer in accordance with the provisions and jurisdiction under the Consumer Protection Act 1999 and the Consumer Protection (Tribunal for Consumer Claims) Regulations 1999.
“Therefore, any claim filed must comply with the provisions of Act 599 and be supported by valid and clear evidence,” the tribunal added.
The tribunal said claims must be submitted by completing the Claim Form (Form 1), which is the main form necessary for case registration purposes.
“If the seller’s details are incomplete or inaccurate, the claim cannot be registered and no hearing will be conducted. The claim form applies to services connected with wedding events as well.
“We can only hear cases if the claim is worth RM50,000 or less, and the issue must have happened within the last three years,” the tribunal said.
