PETALING JAYA: Complaints related to online transactions have topped the list of consumer grievances received by the Domestic Trade and Cost of Living Ministry over the past several years.
Common complaints include failure to receive items or services as promised, discrepancies between advertised and delivered goods or services, confusing pricing or service terms, sale of counterfeit products, and a lack of disclosure regarding mandatory information required under the Consumer Protection (Electronic Trade Transaction) Regulations 2024 (UPE).
