KUALA LUMPUR: Senheng New Retail Bhd unveiled its ninth transformation strategy — the point-based economy (PBE) business model — designed to elevate S-Coin into a central reward and engagement engine.
The strategy addresses key challenges faced by the retail sector, including revenue softness, intense competition, e-commerce underperformance and margin pressure.
The PBE represents the group’s next phase of transformation as part of its Flywheel 2.0 Business Direction 2026 strategy aimed to rebuild demand, improve digital performance, strengthen profitability and enhance operational efficiency in a highly competitive retail environment.
Flywheel 2.0 comprises six interlinked dimensions and 30 initiatives focused on strengthening traffic engines, accelerating revenue generation, enhancing customer loyalty, improving margin quality and uplifting operational efficiency. These initiatives are designed to reinforce one another, creating a self-sustaining cycle of growth over time.
To rebuild demand and footfall, Senheng is accelerating S-Coin issuance, rolling out higher-impact “Untung Gila” campaigns, strengthening Super Store activation and expanding chat commerce and affiliate channels. These efforts are aligned and contribute towards the PBE business model, which drives repeat purchases and deepens customer engagement across both physical and digital touchpoints.
On the digital front, the group is focusing on improving conversion and reliability through enhanced fulfilment readiness, data-driven initiatives and stronger integration across its omnichannel ecosystem.
Revenue growth initiatives are complemented by measures to strengthen margin quality, including optimisation of underperforming stores, deeper scaling of direct distribution brands and expansion into higher-margin product categories.
Senheng New Retail Bhd managing director Lim Kim Heng said, “PBE business model marks a pivotal step in Senheng’s next transformation and reflects our belief that this model can reshape how Malaysia’s consumer electronics retail industry creates and sustains value.
“It is a disciplined, structured approach to rebuilding demand, strengthening our value proposition, and improving earnings quality, all while maintaining a clear focus on long-term sustainability.”
Its corporate strategy officer Lim Yau Young said: “The PBE business model plays a central role in Flywheel 2.0. By improving customer lifetime value, lowering acquisition costs and strengthening margin resilience, we are laying a stronger foundation for future growth while navigating a challenging retail landscape.
“Overall, our goal is to deliver the highest level of customer satisfaction with every shopping experience.”
Through PBE and Flywheel 2.0, Senheng aims to reinforce its market position by integrating data, technology and customer-centric initiatives into a more agile and resilient operating model.
The group remains committed to delivering value to customers and shareholders while adapting to evolving consumer behaviour and market conditions.
