KUALA LUMPUR: Malaysia’s new Next Generation Emergency Services 999 (NG999) system has stabilised after last week’s surge in calls, with 95% of incoming calls now answered within eight seconds, meeting the service-level agreement (SLA) set between the government and Telekom Malaysia (TM).
Deputy Communications Minister Teo Nie Ching told Parliament that while NG999 officially went live on Nov 15, it immediately experienced an “unexpected and drastic” spike in daily calls, nearly doubling the average traffic recorded on the previous MERS999 platform.
