SEREMBAN: Government department heads should conduct spot checks on their subordinates, including those manning counters, to ensure public service delivery remains at the optimum level, says the Public Service director-general.
Datuk Seri Wan Ahmad Dahlan Abdul Aziz (pic) said this also means making sure that public servants are physically present at their workstations and not surfing social media or playing online games or out of the office for personal matters during working hours.He said immediate action should be taken against any employee, including those who do not practise proper counter-service etiquette or those who fail to serve customers in a friendly and professional manner.
