Melaka Deputy Speaker wants SOP for managing complaints against strata management companies

MELAKA: A top Melaka official has urged stakeholders in the state government to outline a standard operating procedure (SOP) guideline in managing complaints against property management companies of strata buildings in the state.

Deputy Speaker of the Melaka State Legislative Assembly Kerk Chee Yee said he sees the SOP as a crucial element as well as a mechanism for dealing with complaints and non-compliance by management companies in ensuring the safety and the interest of residents at strata properties.