PUTRAJAYA: The implementation of the key performance indicators (KPIs) for the secretaries-general of the ministries and the directors-general (DGs) of the departments must be based on the Madani strategic cores and values, says Tan Sri Mohd Zuki Ali.
The Chief Secretary to the Government, while delivering the mandate to civil servants which was carried out in a hybrid manner Thursday (Feb 9), said that it was in line with the implementation of KPI Madani by the Cabinet, as agreed in a meeting on Jan 18, and the Cabinet Ministers’ Retreat on Jan 15.
He said every ministry and department should examine the concept of Malaysia Madani, its vision, framework and cores, and use it as a guide for setting their respective KPIs.
“The KPIs which will be set must be clearly based on Madani's strategic cores to support the agenda.
Zuki added that the set KPIs also need to focus on the stakeholders' wishes, by ensuring that the desired achievements can be evaluated by the people, with the level of satisfaction and the quality of the services provided.
“A people-friendly approach will be given priority by all government agencies because the government understands the importance of efficiency and quality of public services in improving the well-being of people's lives,” he said. - Bernama