Relief package targeted for home users

KUALA LUMPUR: As part of the plan to ease the burden of customers due to the Covid-19 pandemic, Tenaga Nasional Berhad (TNB) is offering the Easy Payment Plan (EPP) for your electricity bills that have been issued.

This is a relief package aimed at helping TNB’s 7.5 million residential customers with the option for them to pay their bills in instalments, a waiver of interest on late payments, and no disconnection for an extended period.

Necessary introduction

Due to the temporary suspension of meter reading during the pandemic which was implemented to safeguard TNB customers and staff during the movement control order (MCO) period, electricity bills were calculated based on estimation of the previous month’s pre-MCO bill.

With the resumption of meter reading from May 15 onwards, customers have begun receiving bills that state the actual amounts with adjustments that reflect the actual usage.

As such, the EPP is introduced to ease the burden of residential customers going through difficult times due to pandemic’s impact on the economy.

Information on EPP is displayed in a yellow box found on the upper right hand corner of the electricity bill.

Easy Payment Plan entitlement

The EPP will be available automatically for all residential customers from the first actual monthly bill that they receive with meter reading from May 15. This plan is valid until Dec 31,2020.

For those who are more keen on settling their accounts by paying in full can proceed to do so.

However, if you use the autopay function or direct debit to pay your electric bills, you will need to opt out of the EPP if you decide to pay in full, as autopay and direct debit users are set to pay via the EPP by default.

The EPP is an addition to the previously announced Prihatin Rakyat Economic Stimulus Package and enables customers to pay their first actual bill in instalments after the first phase of the MCO was lifted, and this option will be valid until the end of December this year.

It waives interests on late payments until Sept 30 and suspends disconnections due to non-payments until July 31.

Using the EPP option, customers can avoid disconnections. Customers are encouraged to pay by July 31 via the myTNB app or myTNB portal, at the Kedai Tenaga, through Jompay or using Internet banking.

They can also settle their bills at the post office (Pos Malaysia), via autopay and direct debit or at payment kiosks at Kedai Tenaga nationwide.

For a clearer picture of what your bill entails, contact the TNB CareLine at 1300 885 454, or email

You can also obtain more information by using the myTNB app, logging on to the myTNB portal at, or visiting the nearest Kedai Tenaga.


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