PLUS: No more Touch ‘n Go reload facilities at all toll plazas from Nov 5

PETALING JAYA: PLUS Malaysia Berhad (PMB) will no longer provide Touch ‘n Go reload facilities at all toll plaza exit lanes beginning Nov 5.

According to PMB, the move is aimed at reducing congestion caused by reload activities at all toll plazas in the northern region (between Hutan Kampung and Ipoh Utara) and the southern region (between Seremban and Skudai).

It is also to ensure the safety of PLUS customer service agents, as there have been several cases where heavy vehicles crashed into toll booths at the toll plazas.

"To date, there have been 81 cases of heavy vehicles crashing into toll booths between 2016 and 2018," it said in a statement on Friday (Nov 1).

PMB noted that based on its records, approximately 8% from 253,000 daily traffic average in northern region and 9% of 189,000 daily traffic average in the southern region contribute to unnecessary delays due to customers experiencing insufficient balance and require emergency topping up at the exit lanes.

"On average, a reload process at the exit lane takes up to three minutes.

"However, customer service centres and reload lanes at entry lanes at selected toll plazas are still provided and will be operating as usual," it added.

PMB advised its customers to plan their journey and ensure that their Touch 'n Go cards have sufficient balance before entering the highway.

"PLUS is also engaging with Touch ‘n Go Sdn Bhd to ensure all the Touch ‘n Go kiosks are in good working condition at all times," it said, adding that there are more than 11,000 reload facilities throughout the country including ATMs, petrol stations, convenience stores, rest areas and shopping malls