Easing it up: Long queues such as this at the KLIA2 check-in counter will be a thing of the past if Mavcom gets it right.
PETALING JAYA: The Airports Quality of Service framework should be in place before the Malaysian Aviation Commission (Mavcom) imposes a levy on air travellers, said AirAsia group CEO Tan Sri Tony Fernandes.
The framework developed by Mavcom is aimed at penalising airports that fail to ensure seamless services for travellers, and will be rolled out in stages, starting from the third quarter of next year with the Kuala Lumpur International Airport (KLIA) and KLIA2.
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