Service fix will build trust, say car owners

PETALING JAYA: The recall by Proton of three of its models due to a hose problem was greeted with relief by car owners, with some even saying that this would help build trust in the brand.

Amalin Syahirah Che Samsudin, 23, who owns a Proton Preve, was shocked by the news but said she had faith in the company’s service centres.

“Based on my previous experiences, I think the service will be smooth. I believe they will fix the problem,” said the Kelantanese.

Another Proton Preve owner, Rusli Rashikin, 68, said he hoped Proton would use higher quality parts in producing the local car.

However, Arif Abd Rahman, 26, from Sarawak, was worried about major delays when many people send their cars to the service centres at the same time.

A Proton Exora owner, Christina Chan, 46, said: “I’m unhappy that there are issues but glad Proton is doing something about it.”

On social media, netizens largely have welcomed the decision.

Responding to the news on Facebook, Khairul Afandey thanked Proton for listening to the concerns raised by customers who had experienced such problems.

“Better late than never,” said another reader who goes by the moniker Fast Straw.

Muhammad Dzuhrin Zaine said the recall would build trust between Proton and its customers.

“Surprising move,” said BK Lau adding that “perhaps parts of Malaysia are growing up”.

Muhammad Arshad said both Toyota and Honda had issued recalls in the past and that there was no need to overreact.