Firm apologises for technical glitch that left 1,500 customers stranded

  • Nation
  • Tuesday, 21 Jul 2015

PETALING JAYA: A technical glitch in Terminal Bersepadu Selatan’s central ticketing system saw a four-hour long queue at the station as those who were visiting Kuala Lumpur during the long weekend scrambled for return buses.

The glitch which left many customers fuming, arose from a slowdown in bandwidth supply from a telecommunications provider, said Maju TMAS managing director Datuk Roslan Shariff.

“We sincerely apologise for what happened and the inconvenience experienced by users. We always try to avoid this but it sometimes does happen, and so we can only try to mitigate,” he added.

During the wait, the management handed out drinks and constantly kept those waiting updated of new developments.

Roslan said TBS started experiencing glitches as early as 11am, when the service was intermittently up and down.

By 1pm, it totally broke down.

“We worked hard with the provider and a few other agencies trying to restore it,” he said, adding that it finally come back online at 5pm.

Roslan that the glitch saw about 1,500 irate customers queuing up for tickets and he apologised for the inconvenience.

“They were mostly foreigners who came to KL for a visit and wanted to go back to their workplaces in Negri Sembilan, Johor and Malacca.

“It wasn’t really the balik kampung crowd,” he added.

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