JOHOR BARU: The malfunctioning automated passport scanning system at two entry points in the state since Chinese New Year has left many travellers here frustrated with the long queues.
The system was implemented to reduce waiting time at the Customs, Immigration and Quarantine Complex in Bukit Chagar and the customs complex at the Second Link.
Malaysian Johan Abdullah, 27, who works at the Cold Storage in Singapore, said the authorities manning the system gave no proper explanation for the breakdown.
“They just told me that there were some technical problems and they don’t even know when the problem would be resolved,” he said, adding that Malaysians would be the most affected as they would have to stand in queues for longer periods.
“Now I have to wait at least half an hour just to scan my passport as it has to be done manually,” Johan said.
Factory worker Vincent Koo, 33, said he hoped the problem would be resolved as soon as possible.
“It can affect the number of visitors to Johor,” he said, adding that the breakdown in the wake of the system’s recent launch could cause visitors to lose hope and stop using it altogether.
State Immigration director Mohd Nasri Ishak said the system was facing minor glitches, and a team of technicians was currently trying to find a solution to the problem.
“We are not sure about the exact cause of the breakdown but the system goes off and on,” he said.
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