Satisfaction is watching the fans

  • Nation
  • Tuesday, 18 Mar 2003


SEPANG: There is no bigger satisfaction for Amirudin Rahmat than to watch thousands of Formula One fans leaving the Sepang F1 Circuit after watching their favourite drivers in action on race day. 

“From the day we start selling tickets, we would not have any idea of how many of them (spectators) would turn up for the race. So, when we see them leaving the circuit (in big numbers), we know our efforts have been worth it. 

“It shows the combination of efforts from all the departments involved,” explained the Sepang International Circuit’s (SIC) head of ticketing. 

CUSTOMER SERVICE: Aminudin (left) and other ticketing staff handling sales at the Sepang F1 Circuit. The tickets can also be bought by teletphone or online booking.

His job not only involves ticket sales but also includes managing parking for the public, corporate sales, handling orders, answering inquiries and working with the security department for operations at entry points during the event. 

Amirudin also handles ticket sales for the other races which take place at the circuit such as the Malaysian Super Series, Merdeka Millennium Endurance Race and Japan GT. 

Malaysia is hosting the second leg of the 16-round Formula One World Championships this weekend. 

Printing of the tickets is done at the circuit and about 15,000 can be produced within eight hours daily. 

“With tickets incorporating security aspects, there have been no cases of fake or forged tickets. 

“There is a barcode in each ticket so spectators have to go to the right turnstile at the circuit for their seats. This also means that they are restricted to certain areas, for example only those with grandstand tickets can enter the mall area.  

“We also have staff at the turnstiles to verify tickets,” said the 27-year-old Amirudin. 

Because of this, the biggest complaint was that fans did not know their correct entry point, he added. 

“Now, we give them a booklet to tell them where to go,” he said.  

Amirudin has nine permanent employees and about 20 temporary staff to help him out. The number of volunteers can run up to 70, involved in various jobs on race day such as being stationed at the entry points. 

Volunteer training begins about a month before the race.  

“The most difficult part of the job is to distribute the parking lots equally. Most people buy the tickets first and only want to buy for the parking later. 

Another challenge is to ensure that tickets for 90 agents overseas and almost 200 outlets nationwide are divided appropriately. 

Last-minute ticket sales are available at the KL International Airport toll plaza, KLIA limousine depot and in Salak town.  

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