Continuing the Madam’s legacy

Madam Kwan, the person, and daughter-in-law Maureen Ooi, CEO of Madam Kwan, the food chain.

F&B is a needy business requiring lots of time and attention, says Madam Kwan’s CEO, who confesses to feeling like a chief waitress sometimes. But of one thing she is certain: if it’s not good enough for you to eat, then it’s not good enough for your customers.

IF YOU’VE ever heard of the famous Madam Kwan and wondered who she was, I can tell you. Madam Kwan is my mother-in-law.