Spa chain’s sudden closure rubs customers the wrong way

An officer attending to claimants at the Johor Tribunal Office in Menara Ansar, Johor Baru.

A SPA and wellness chain in Johor has been ordered to refund customers for their unused massage packages after the business abruptly ceased operations.

Voon Poh Nee, 42, had bought a full-body massage package worth RM4,400 from the centre’s Taman Nusa Bestari II branch in Johor Baru in 2023.