JOHOR BARU: Hotels in Johor used as quarantine centres must ensure their services, including food served, are up to the mark.
Health and environment committee chairman R. Vidyanathan said this was important to keep those under the two-week mandatory quarantine comfortable.
“Ensure that there are no complaints from any of the guests.
“Any complaint reflects not just on the hotels but the state government as well,” pointed out Vidyanathan.
He said this in response to a video clip that went viral showing a quarantined guest in a four-star hotel here being served food not cooked properly and of poor quality.
Vidyanathan said that such complaints must be taken seriously and rectified as soon as possible.
“I visited the hotel with the state Health Department officers to check on the complaint.
“We inspected the premises, including the kitchen to see the condition of the area where the meals are prepared.
“The health officers inspected their freezers and took food samples for analysis.”
Vidyananthan said the hotel premises looked in order.
“However, the hotel operator has been told to serve food cooked well and up to required standard.
“This is the first complaint we have received since using hotels as quarantine centres,” he said, adding that a previous complaint involved an institute used as a quarantine centre.
Vidyananthan said during his visit to the hotel, he met up with the complainant and assured him that the state was concerned about his well-being and would do their best to improve the situation.
He said presently there were 846 people in six quarantine centres, including five hotels statewide.
Following the visit, another person under quarantine posted a one-minute video thanking him for his prompt action in looking into the complaint.