MPK restructured for fresh approach to delivery service

Fadzli (centre) launching the SmartBooking MPKlang app at Dewan Hamzah, Klang. With him are (from left) MPK Finance Department director Zate Aziana Abdul Rahman, deputy president Elya Marini Darmin, Orang Besar Daerah Klang Datuk Setia Diraja Datuk Abdul Ghani Pateh Akhir and Helmey.

Klang Municipal Council (MPK) has undergone an internal consolidation and restructuring exercise, with several senior personnel transferred or promoted to head existing or new departments.

Its president Dr Ahmad Fadzli Ahmad Tajuddin said the exercise involved fairer coordination and distribution of work as well as to get fresh ideas from new department heads.

“We are taking a risk as we need a fresh approach and improvements to MPK’s delivery service, ” he said at the council full board meeting.

“Certain departments require a streamlining of processes to better serve ratepayers.

“Other departments may require calls for new proposals or better business models, ” he added.

Also discussed at the meeting was the proposal to revive MPK’s Complaints Committee to deal with infrastructure complaints.

“At the moment, the Infrastruc-ture Committee is bogged down with infrastructure complaints and does not have much time to focus on policies, which will have an impact on the council.

“We have to change our ways of thinking and doing things.

“MPK needs to be more action-oriented and people-centric, ” said Fadzli.

The consolidation and restructuring exercise, effective from Aug 3, involves four female and four male department heads.

The Licensing and Hawker Department has now been split into two departments.

The Hawker and Market Development Department will be headed by Azhar Shamsudin as director, while the Licensing Department will be led by Datin Fadzilah Abd Aziz.

The Valuation and Property Management Department has

also been split into two departments.

The Property Management Department will be headed by Helmey Mohamed Rashid, while the Valuation Department will be led by Hazliza Salleh.

Andry Arman Masrom will lead a new section called Service Delivery Unit (SDU), which is parked under the MPK deputy president/ secretary’s office.

The SDU will serve as a coordinator, recommend standard operating procedures for departments that need improvements and rebranding as well as study and improve MPK’s work flow processes.

Meanwhile, the Legal Depart-ment will be headed by Zulina Yahya, Management Services Department by Long Shalawati Mohd Sahit and Enforcement Department by its deputy director Shahrul Hazri Abd Majid.

Fadzli also announced that MPK had recorded a 7% drop in revenue this year compared to the same period last year.

“As of June 30, MPK collected RM9.45mil less in revenue compared to the same period last year.

“The council collected RM134.23mil this year compared to RM143.68mil last year, ” Fadzli said in his speech.

Compared to last year, he said there was also a 0.1% or RM0.15mil drop in expenditure this year.

“As of June 30, MPK recorded RM149.52mil in expenditure compared to RM149.67mil during the same period last year, ” he added.

Fadzli later launched the SmartBooking MPKlang app at Dewan Hamzah, Klang.

The app allows users to book and pay for council facilities using their smartphones.

The date, time, location and rental rates are displayed in the app for ease of booking.

The information is updated in real time for users to be aware of availability of facilities.

“MPK has 28 halls, seven fields and one hockey stadium available for rent.

“The app saves users’ time and effort as it eliminates the need to go to MPK’s counter to book halls for events or slots for sports activities, ” said Fadzli.

The app will be available for download on the Google Play Store and Apple App Store from Aug 6.

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