Free insurance for airline passengers


(From left) Lee, Ong and Fiquet at the event to announce Firefly’s new products and collaboration that will better enhance passengers’ travel experiences.

TRAVEL insurance is something many people take for granted, but it is always good to be covered in case of unforeseen circumstances.

Understanding the importance of being protected, Firefly Airlines has partnered with AIG Travel Insurance to roll out the Firefly Travel Protection (Basic) for free.

“Every ticket you buy gets you covered for free up to RM15,000 in medical expenses and RM1,000 for trip cancellations,” said Firefly Airlines chief executive officer Ignatius Ong.

For a more complete protection, Ong said there is an upgrade option that covers passengers five times more, giving full-fledged protection.

With a fee of RM17, the coverage will be extended up to RM150,000 for personal accidents, RM2,500 for trip cancellations, RM2,500 for baggage damage, RM1,500 for loss of travel documents and RM1,750 for flight delays.

“Before this, there was an opt-up method whereby travel insurance is offered to passengers when they buy a ticket, but many do not want to pay extra in order to save money.

“Some people have bad experiences and their whole holiday is compromised, and suddenly, they end up with an even heftier cost in such situations,” said AIG Malaysia chief executive officer Antony Lee.

“You want to have those situations covered, it is that simple.”

To help Malaysians understand the significance of travel protection, Lee said the airlines and insurer bundled it with the flight tickets.

Ong also pointed out that the airlines was not about selling insurance, but rather, creating awareness.

“The price of the upgrade is a small amount to pay for greater ease of mind when you’re travelling,” he noted.

Now that passengers are settled with protection, Firefly also wants to help passengers with their travel plans.

The airline’s travel portal, Firefly Holidays, has entered into a collaboration with Expedia to expedite bookings for lodgings and services such as hotels, car rentals and ground activities.

“At Expedia, we spend every day looking for ways to improve the travel experience for our travellers through technology, bringing them better choice, simplicity and savings.

“We are very excited to bring Expedia’s extensive access of more than 435,000 properties globally, with over 25,000 activities and dozens of car rental companies to the airline’s customers,” said Expedia South-East Asia and India general manager Simon Fiquet.

Ong said passengers did not need to log on to a different site to access Expedia as they would be prompted upon purchasing their flight tickets.

In conjunction with the upcoming National Day celebration, Expedia has launched a Merdeka sale for hotel deals with discounts up to 70% for booking periods until Sept 17.

The deals include destinations such as Johor Baru, Penang, Langkawi, Phuket and Singapore.

Meanwhile, the airline also introduced its Firefly c-Wallet cashless system.

Similar to the e-Wallet, this product is offered to corporate clients, organisations and registered business groups, enabling them to save and get rewarded when they start their accounts.

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