PENANG Sentral Sdn Bhd (PSSB) has assured ferry commuters that new and better facilities will be introduced at the new Temporary Transport Terminal of Penang Sentral (TTTPS).
In a press statement issued on Friday, PSSB said that the terminal was expected to be completed in March and facilities there would be introduced in phases.
“Wheelchairs will be ready by the end of this month to help the elderly get from the ferry terminal to the staircase of the elevated pedestrian crossing walkway and vice versa. Normally, it is a five-minute walk.
“Two elevators will also be installed by the end of March as an alternative to the staircase of the elevated pedestrian crossing above the railway tracks heading to the new terminal,” the statement read.
The PSSB also said that free porter services for ferry commuters with luggage would be available at the staircase.
The service is expected to be introduced after the Chinese New Year and will last at least six months.
Other facilities will include new signage, air-conditioned ticketing hall with full amenities for the comfort of commuters, 33 indoor ticketing counters, new toilets and surau, wider space for operators to run their services, 28 taxi bays, 47 bus bays and user-friendly handrails at the staircases.
The PSSB issued the statement in response to an article titled ‘Passengers disembark to scene of confusion at new temporary bus terminal’ in StarMetro dated Jan 14.
The people interviewed had cried foul over the lack of facilities and expressed shock that the new terminal was not user-friendly.
In the statement, the company also explained that the move to the temporary terminal was to provide better facilities as the old terminal had outgrown its original capacity and was worn down with years of heavy use.
“The old terminal is now being cleared for dismantling and site preparation work in anticipation of more intensive construction work for the permanent integrated Penang Sentral Transport Hub Terminal to be built on this same site.
“We are now focused on getting this permanent hub ready on time,” PSSB stated.
The company expressed its regret for the inconvenience caused and assured that all feedback would be considered.