In order to ease the burden of Malaysians affected by the floods, Allianz Malaysia has taken steps to handle the huge volume of claims in an efficient and effective manner.
“As a responsible corporate citizen, it is our duty to help as many people as possible in this most difficult time,” said Allianz Malaysia Bhd chief executive officer Zakri Khirc.
The company has learnt from previous experiences while providing recommendations to further improve its services for customers in handling flood claims.
To-date, 452 flood notifications have been received and this number will rise significantly as communication and access to the affected areas have now been restored.
“For a start, people are advised to look into their insurance policies and check that their motor and home insurance policies come with flood extensions.
“If there is existing insurance coverage, then these losses can be compensated and this helps those affected to recover and get back on their feet,” said Zakri.
Policyholders should also contact their insurers; whether their agent, the nearest insurance branch or the head office as soon as possible after a property has been damaged.
They are also advised to mark the water level and keep records of all the damages, receipts and take photos wherever possible. These measures will speed up the claims process.
“We will send adjusters immediately to the site when customers contact us on their flood claims.
“Where possible, the payment will be made directly to the insured to help them decide on how the money can be utilised,” said Zakri.
Besides these efforts, Allianz Malaysia is also waiving the excess of RM200 for claims under the Houseowner/Householder policies.
To further ease policyholders’ burden, the company has also waived the reinstatement proviso under the Reinstatement Value Clause under the said policies.
Allianz Malaysia has also made an arrangement with its panel of adjusters to ensure that claims can be settled in as fast as five days.
Allianz Malaysia has also provided a helping hand to flood victims by having a donation drive for necessities such as food, clothes and sanitary aid while its employees also volunteered to clean up affected homes in Malacca and schools in Kelantan.
Apart from these initiatives, Allianz Malaysia collaborated with the Malaysian Volunteer Fire & Rescue Association (MVFRA) to purchase, pack and transport flood relief items, with employees volunteering in this process.
The company has also called for contributions in kind from agents to be channelled through MFRVA.