AirAsia has unveiled a brand new look to its website and mobile app, including a chatbot powered by artificial intelligence.
The chatbot, named AVA (AirAsia Virtual Allstar), is available on the new live chat feature and is able to respond to inquiries instantly. Built by the carrier’s in-house teams, AVA speaks eight languages: English, Bahasa Malaysia, Thai, Bahasa Indonesia, Vietnamese, Korean, Simplified Chinese and Traditional Chinese.
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