Are you happy ...? On the Expedia mobile app, a guest can tap on an emoticon to convey their feelings about their hotel stay, in real time. Photo: 123rf.com
Expedia Global Product Management vice-president Benoit Jolin introduced Expedia Partner Central (EPC) to the roomful of journalists, at the launch of their Innovation Lab in Singapore in early April.
“EPC is your window into billions of travellers in our real-time travel marketplace,” he said. Based on user research, they invented the prototype of the Innovation Lab, and then began conducting rapid testing. They made over 11,000 platform enhancements last year.
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