When does an apology work best? Two experts explain why a simple "sorry" often does more harm than good - and how to do it better. — Photo: Annette Riedl/dpa
A quick "Sorry" and everyone moves on – this usually won't cut it, since a genuine apology needs more to resonate or have much positive effect.
In fact, superficial apologies often do more harm than good, as US psychologist Adam Grant and guests on his podcast WorkLife recently explained.
