The work-from-home generation has prompted many managers to question how we communicate in the workplace. After all, it's not always easy to get the message across to colleagues or superiors, either verbally or in writing. And this situation can be detrimental to employee productivity, and to company performance more generally.
The overwhelming majority of professionals worldwide regularly use written communication tools at work, whether email, instant messaging services (Slack, Teams, etc.) or documentation tools, according to a recent study by Atlassian.* Although workers are increasingly coming into the office, they are not necessarily communicating face-to-face with their colleagues. A survey by Unispace found that working people spend most of their time alone at their workstations when they're in the office. So it's hardly surprising that 44% of those surveyed by Atlassian say that writing is their main mode of communication.
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